Frequently asked questions

Answers, straight up.

Everything you need to know about quotes, booking, insurance and the areas we cover. Can’t find your answer? Call or WhatsApp us.

Booking & quotes

How do I get a quote?

Use the quote request form, call us or send a WhatsApp message. Tell us what is moving, where from and to, and when. We will come back to you with a price and confirm availability before anything is booked.

Is my booking confirmed when I submit the form?

Not yet. The form sends us a request. We will contact you by your preferred method to confirm the price, date and time — your job is booked once we have confirmed it with you.

Can you help at short notice?

Yes — short notice is welcome and we are available 24 hours. Call or WhatsApp for the quickest response; same-day jobs depend on availability.

Do you provide receipts?

Yes. We are a registered LTD company and receipts are provided.

How are your prices worked out?

Every job is different, so we price based on what you tell us — the items, the distance, access at each address and timing. Photos help us give you an accurate quote.

Safety & insurance

Are you insured?

Yes. We are fully insured with goods-in-transit and public liability cover.

Why is the van fitted with CCTV?

For your safety and security. The van has CCTV fitted internally and externally, and the driver wears a body cam — guest and customer safety comes first.

Are you a registered business?

Yes. Othalias Removal Service Limited is an LTD company registered at Companies House.

Services & coverage

Which areas do you cover?

All London boroughs, plus moves and journeys nationwide.

How many passengers can travel?

The van seats up to 5 passengers and has a large cargo area for suitcases — ideal for airport and station runs.

Do you collect from IKEA and eBay sellers?

Yes. Send us the collection details and delivery address and we will arrange a time with you.

What should I tell you for a rubbish removal?

Describe the items and roughly how much there is, and where they are — stairs, gardens and parking all affect the job. Photos are the quickest way to get an accurate quote.

Hotels & partners

Do you work with hotels?

Yes — we are a hotel transport partner for guest airport and station transfers across London, with booking by WhatsApp and receipts provided.

Do you pay commission on referrals?

Yes — we offer 10% commission for staff referrals. Call or WhatsApp us to set it up and we will confirm how it works for your team.

Available 24 hours · London & Nationwide

Still got a question? Just ask.

We are available 24 hours by phone and WhatsApp.