Privacy Policy

This notice explains how Othalias Removal Service Limited (“we”, “us”) collects and uses personal information when you visit this website, request a quote, or use our services.

Who we are

Othalias Removal Service Limited
Phone: +44 7913 011316

What we collect

• Details you give us in our quote and contact forms: your name, phone number, email address, pickup and drop-off addresses, preferred dates and times, a description of the items or journey, and any photos you choose to upload.
• Messages you send us by phone, WhatsApp or email.
• CCTV and body camera recordings: our vehicle has CCTV fitted internally and externally and our driver wears a body camera. Recordings may capture images and audio of customers, passengers and members of the public during a job.
• Basic technical information needed to run this website securely, such as your IP address when you submit a form.

How we use it

• To respond to your request, give you a quote, arrange and carry out the job, and provide receipts.
• To keep customers, passengers, our staff and your belongings safe, and to help resolve any incident, complaint or insurance claim (CCTV and body camera recordings).
• To meet our legal, accounting and insurance obligations.
• To protect this website from spam and abuse.

We rely on the steps needed to provide a service you have asked for, our legitimate interests in operating safely and securely, and our legal obligations.

How long we keep it

We keep enquiry details only as long as needed to deal with your request and any follow-up, and job and payment records for as long as required for accounting and legal purposes. CCTV and body camera recordings are kept for a limited period and then overwritten, unless needed to deal with an incident or claim. [Review: add your actual retention periods.]

Who we share it with

We do not sell your information. We may share it with our website and email hosting providers, our insurers, professional advisers, and the police or other authorities where the law requires or allows it.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. To make a request, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

This website does not use advertising or analytics cookies. WordPress may set essential cookies if you log in or leave a comment. If we add analytics in future, we will update this notice.

Last updated: 14 October 2026