Frequently asked questions

Answers, straight up.

Everything you need to know about quotes, booking, insurance and the areas we cover. Can’t find your answer? Call or WhatsApp us.

Smiling woman booking on her phone
Fully insuredCCTV-fitted van · 24 hours

Booking & quotes

Couch being wrapped in protective plastic before a move
How do I get a quote?

Use the quote request form, call us or send a WhatsApp message. Tell us what is moving, where from and to, and when. We will come back to you with a price and confirm availability before anything is booked.

Is my booking confirmed when I submit the form?

Not yet. The form sends us a request. We will contact you by your preferred method to confirm the price, date and time — your job is booked once we have confirmed it with you.

Can you help at short notice?

Yes — short notice is welcome and we are available 24 hours. Call or WhatsApp for the quickest response; same-day jobs depend on availability.

Do you provide receipts?

Yes. We are a registered LTD company and receipts are provided.

How are your prices worked out?

Every job is different, so we price based on what you tell us — the items, the distance, access at each address and timing. Photos help us give you an accurate quote.

Safety & insurance

Travellers with luggage in a bright airport terminal
Are you insured?

Yes. We are fully insured with goods-in-transit and public liability cover.

Why is the van fitted with CCTV?

For your safety and security. The van has CCTV fitted internally and externally, and the driver wears a body cam — guest and customer safety comes first.

Are you a registered business?

Yes. Othalias Removal Service Limited is an LTD company registered at Companies House.

Services & coverage

Family unpacking boxes after moving into a new home
Which areas do you cover?

All London boroughs, plus moves and journeys nationwide.

How many passengers can travel?

The van seats up to 5 passengers and has a large cargo area for suitcases — ideal for airport and station runs.

Do you collect from IKEA and eBay sellers?

Yes. Send us the collection details and delivery address and we will arrange a time with you.

What should I tell you for a rubbish removal?

Describe the items and roughly how much there is, and where they are — stairs, gardens and parking all affect the job. Photos are the quickest way to get an accurate quote.

Hotels & partners

Hotel guest pulling a yellow suitcase through a lobby
Do you work with hotels?

Yes — we are a hotel transport partner for guest airport and station transfers across London, with booking by WhatsApp and receipts provided.

Do you pay commission on referrals?

Yes — we offer 10% commission for staff referrals. Call or WhatsApp us to set it up and we will confirm how it works for your team.

Available 24 hours · London & Nationwide

Still got a question? Just ask.

We are available 24 hours by phone and WhatsApp.