Frequently asked questions
Answers, straight up.
Everything you need to know about quotes, booking, insurance and the areas we cover. Can’t find your answer? Call or WhatsApp us.

Booking & quotes

How do I get a quote?
Use the quote request form, call us or send a WhatsApp message. Tell us what is moving, where from and to, and when. We will come back to you with a price and confirm availability before anything is booked.
Is my booking confirmed when I submit the form?
Not yet. The form sends us a request. We will contact you by your preferred method to confirm the price, date and time — your job is booked once we have confirmed it with you.
Can you help at short notice?
Yes — short notice is welcome and we are available 24 hours. Call or WhatsApp for the quickest response; same-day jobs depend on availability.
Do you provide receipts?
Yes. We are a registered LTD company and receipts are provided.
How are your prices worked out?
Every job is different, so we price based on what you tell us — the items, the distance, access at each address and timing. Photos help us give you an accurate quote.
Safety & insurance

Are you insured?
Yes. We are fully insured with goods-in-transit and public liability cover.
Why is the van fitted with CCTV?
For your safety and security. The van has CCTV fitted internally and externally, and the driver wears a body cam — guest and customer safety comes first.
Are you a registered business?
Yes. Othalias Removal Service Limited is an LTD company registered at Companies House.
Services & coverage

Which areas do you cover?
All London boroughs, plus moves and journeys nationwide.
How many passengers can travel?
The van seats up to 5 passengers and has a large cargo area for suitcases — ideal for airport and station runs.
Do you collect from IKEA and eBay sellers?
Yes. Send us the collection details and delivery address and we will arrange a time with you.
What should I tell you for a rubbish removal?
Describe the items and roughly how much there is, and where they are — stairs, gardens and parking all affect the job. Photos are the quickest way to get an accurate quote.
Hotels & partners

Do you work with hotels?
Yes — we are a hotel transport partner for guest airport and station transfers across London, with booking by WhatsApp and receipts provided.
Do you pay commission on referrals?
Yes — we offer 10% commission for staff referrals. Call or WhatsApp us to set it up and we will confirm how it works for your team.
Available 24 hours · London & Nationwide
Still got a question? Just ask.
We are available 24 hours by phone and WhatsApp.
